Sri Lanka Police have introduced a new QR code-enabled digital platform, the “Sri Lanka Police Community Feedback Portal,” allowing the public to submit feedback, complaints, compliments, and suggestions regarding services provided at police stations across the country.
According to Police, the online system has been designed to enhance service delivery through a more citizen-focused approach supported by data-driven analysis.
Members of the public can access the portal by scanning QR codes displayed at police stations. Users will be able to select whether they wish to submit a comment, complaint, compliment, or suggestion, and provide details about their visit along with any additional information relevant to their feedback.
The platform is also available through the official Sri Lanka Police website (www.police.lk) under the E-Services section, enabling users to submit feedback electronically from any location.
Meanwhile, the Inspector General of Police (IGP) has instructed all senior police officers and Officers-in-Charge (OICs) to install QR code boards titled “Sri Lanka Police Community Feedback Portal” at every police station, including reception areas and prosecution divisions.
Police officials have also been directed to actively inform the public about the facility and ensure its effective implementation.
According to Sri Lanka Police, the initiative aims to strengthen transparency, accountability, and the quality of public service by systematically incorporating community feedback into police performance evaluation and improvement processes.
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